Meet Espen Sørlie, optical partner at Specsavers Jessheim, who has chosen to rethink his approach in a busy everyday practice with a fully booked patient schedule. By delegating the instillation of diagnostic drops to his optical dispensers, he has created better flow in the store, reduced waiting times, and increased clinical quality, ownership, and engagement across the team.
You’ll hear what motivated the decision, how he trained his colleagues through courses, hands‑on practice and in‑store learning – and what results this has delivered in real life.
Gain insight into how assisted instillation, combined with your expertise as an optical dispenser, can give customers an even better experience.
Join an inspiring session that will leave you with concrete ideas to take back to your own store.