Join this inspiring kick-off to the day, as Joyce de Ruiter challenges us to reflect on our roles as healthcare professionals. With increasing pressure on care and an ageing population, she shows how we can all make real impact — by staying innovative, connected, and committed to our mission: saving lives.

The rise of myopia worldwide increases the risk of retinal detachment, particularly in younger populations. Quick action in recognizing symptoms or abnormalities is essential for you as an optometrist to provide the correct care.

This session focuses on how you can efficiently identify signs of retinal detachment and determine the right course of action for the patient, reducing the risk of misdiagnosis and improving outcomes.

As teleoptometry becomes a bigger part of our care, the optician’s role evolves from being mainly retail technical-focused to taking a more clinical, care-driven approach.

This session focuses on the importance of a good anamnesis and helps form the foundation of it: learn how to ask the right questions, what to listen for, and how to guide customers in the testing room. It also covers the growth mindset shift that this requires.

As technology like AI refraction becomes more common, retail assistants play a bigger role in the pre-test. For you to support our opticians well, it helps to understand how the eye works. From light path and lenses to pupils and tear film, this session gives you the basics to assist confidently during refraction.

Explore the collaborative process of shared decision-making, where clients are actively involved in their care, and discover how a thorough intake process can help identify client needs. Mastering these techniques enables you to better meet your clients’ needs, taking into account the lifestyle factors and accessory options, thereby enhancing their satisfaction with their hearing aids.

Many patients present with symptoms of glaucoma, and the earlier we detect it, the more effective we can be in preserving vision. Join this case-based session to develop your skills in papillary assessment.

This session gives opticians a practical overview of the most common eye conditions seen in daily practice — including macular degeneration, glaucoma, dry eyes and diabetic retinopathy. Learn what to look out for, what to ask, and how to support the optometrist with the right observations and communication.

This session helps you confidently explain screen use, family history, and early signs of eye issues to customers. You’ll also learn how to clarify the roles of different eye care professionals, and why the WHO now sees myopia as a global health concern.

Learn the key do’s and don’ts for managing tinnitus, get practical tools for diagnostics, and discover how to measure and treat its impact on patients. Gain insights from both an ENT specialist and an audiologist for optimal care.

Join Dr. Marko Lukic (FEBO), consultant ophthalmologist at Moorfields Eye Hospital, as he shares his journey into virtual clinics and the evolving world of teleoptometry. Through real cases and clinical reflections, he highlights red flags, good practices, and the balance between innovation and quality in remote eye care.

The session is held in English.

This session focuses on the crucial role opticians play in early myopia education. Myopia is on the rise, especially in younger patients – and everything starts with right guidance and communication at the first point of contact. The session covers how to recognise risks, start the conversation, and support families in understanding why early action matters.

In this session, we’ll discuss contact lenses on the shopfloor. Discover how to interpret opticians’ prescriptions and recommendations, and learn how to calculate contact lens prescriptions and suggest suitable products to customers.

Sometimes a hearing aid fitting does not meet the client’s satisfaction – this can be due to the settings of the devices, the choice of eartip or earmold, or clinical considerations in audiometry. A good medical history is crucial to identify these clinical considerations, especially with an eye on automatic audiometry in the future, where these problems may be overlooked.

The session discusses various cases with genetic hearing losses, unusual ear canals, and middle ears.

Great care isn’t just about clinical skills – it’s also about how we make people feel.

In this energetic closing session, Feike Cats demonstrates how small things like attention, energy, and enthusiasm can create a big impact in everyday care – for both customers and colleagues.